Not too thrilled with Chase right now either. As I noted in a previous post, I am using 0% balance transfers to pay off my auto loan. I applied for two cards, Citibank and Chase. Citibank approved me for $5,500, and they sent me a check payable to me for $5250, no fees, 0% for 12 months. Deposit the check, make payment to auto loan. Beautiful. This is how it is supposed to work.
Chase is a little different. I'm approved for $10,500, which makes me happy. It means that I don't have to apply for any more cards to accomplish my auto loan payoff. They agree to a $10,000 balance transfer, but won't send a check. I verify that it is no fee, and 0% for 12 months. I give them my BofA/MBNA(hereafter just MBNA) account number, which has virtually no balance. I called MBNA beforehand to verify that they will mail me a check for overpayments. They send $10,000 to MBNA. I call MBNA to request that the amount be sent to me. I am told that it will take 7-10 days.
Here's where things get ugly.
MBNA first. First of all, it takes the full 10 days. So, congrats MBNA, you earned yourself a few bucks by taking advantage of my ten grand for ten days. But that's fine, I'm okay with that. At the end of the ten days, they don't send me a check, but electronically send it back to Chase! That does me no F'ing good.
So, I called MBNA, knowing that they can't do anything, as the money has already left their possession. The person I talk to explains that for amount over $5,000, they are required to send it back the way it came. Under $5,000, they would send me a check. Of course, I wasn't told that.
MBNA Rep: Well, in defense of whoever you talked to, they couldn't know that you were going to overpay by $10,000. I would have told you the same thing.
Me: I'm not attacking anyone, I don't know why you feel you need to defend them.
Anyway, I guess it's done. So, now I have to get Chase to resend balance transfer amounts of $4,750 or so.
Chase isn't looking to hot at this point either. When I opened the card, I spoke with a rep about the BT, and was told that there would be a fee. I told him to close the account. He transferred me to a "supervisor" who stuck to the fee, but transferred me to yet another "supervisor." The last guy said that he would take care of the balance transfer with no fee.
A week or so later, the balance transfer happens, and guess what. No really guess. Yep, a fee. $75 Balance Transfer fee. I call to have it reversed, and they are compliant. I check back a week later and it's still there. They explain that it will be reversed at the end of the billing cycle. I tell them that's fine, as long as I don't get charged interest on the fee. They assured me not, but we'll see.
So, the money left MBNA and isn't at Chase yet. Maybe I should have just taken money out of savings to pay off my car.